If you purchase a new phone, or need to factory reset your phone, you need to do some things first BEFORE destroying, resetting, selling your old phone.

  • If you do not do this first, you are going to have problems accessing MYOB AccountRight & Xero files that use two factor authentication.
  • Using your old phone BEFORE factory reset, you will need to login to MYOB as usual with the authentication number from that device.  Then go to your account settings and remove 2-FA.
  • Now set up 2-FA on the new device for MYOB AccountRight
  • Do the same with Xero and remove 2-FA
  • Now setup 2-FA on the new device for Xero
  • Do this same process with any other services you use with 2-FA, for eg: Gmail

Below steps should help you, but if you need any assistance please contact our office.

Reset Google Authenticator - Xero

  1. Install Google Authenticator App onto new phone
  2. Login to Xero using Authenticator on old phone
  3. Click the coloured circle button on top right corner then select 'Account'
  4. Under Two-step authentication, Click 'Disable'
  5. Enter the 6 digit authentication code displayed on old phone, then click 'Disable'
  6. Device has now been removed Under Two-step authentication, Click 'Setup'
  7. Open Google Authenticator on new phone
  8. Tap the Red '+' button in the bottom right corner Scan a barcode
  9. Point phone at QR code displayed on Webpage
  10. Code is now saved on new phone
  11. Click 'Next'
  12. Enter the 6 digit authentication code displayed on new phone, then click 'Next'
  13. Select and setup 3 security questions, then click 'Next'
  14. Click 'Done'
  15. Logout

Reset Google Authenticator - MYOB

  1. Install Google Authenticator App onto new phone
  2. Login to MYOB Security Centre using Authenticator on old phone
    https://my.account.myob.com
  3. Click 'Change your 2FA device'
  4. Enter your password, then click 'Sign in'
  5. Enter the 6 digit authentication code displayed on old phone, then click 'Sign in'
  6. Click 'Continue'
  7. Choose type of device

 

 

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